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Official Xiaomi warranty • Free delivery across Pakistan • Cash on Delivery

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Refund & Warranty Policy

Promotional note: All items purchased under limited-time flash sales, clearance, or special discount promotions carry a standard 1-Week Warranty.

Key Terms & General Guidelines

  • Processing timeline: Warranty evaluation and processing typically require 14 to 15 business days, and may extend up to 30 days depending on vendor testing and component availability.
  • Remedy: Xiaomi Pakistan will repair or replace any defective unit exhibiting manufacturing faults under normal usage conditions. If the identical model has been discontinued or is unavailable, an equivalent or upgraded model will be offered.
  • Proof of purchase: A valid purchase invoice, registered phone number, or order ID is strictly required to process any claim. Losing the original box or purchase invoice voids the warranty.
  • Change of mind & opened items: We do not accept exchanges, returns, or refunds for opened, unsealed, or non-defective items due to a change of mind or personal preference.
  • Advance payments & token deposits: Advance deposits paid to reserve or procure items are non-refundable if the customer refuses delivery or fails to collect the parcel from a designated pickup point.

Mandatory Unboxing Video Requirement

To safeguard against transit damage, courier tampering, or missing items, a continuous, unedited unboxing video is required for all claims.

What the unboxing video must show

  1. Clear initial footage of the sealed courier flyer from all sides/edges before opening.
  2. The shipping label showing order details.
  3. The step-by-step opening of the flyer and the original product packaging (highlighting intact seals).
  4. Unboxing of the actual product and its physical condition upon removal.

Special handling circumstances

  • Gifting: If an item is intended as a gift, the recipient or buyer must provide verifiable video proof showing when the product seal was first broken so the warranty timeline can be evaluated accurately.
  • Secondary reshipping: If you re-ship a received product using a local courier service, you must record complete packaging and unboxing videos. Xiaomi Pakistan is not responsible for transit damage or loss caused by third-party couriers dispatched independently by customers.

Claims regarding incorrect, damaged, or missing items will be rejected if sufficient video evidence is not provided.

Warranty Exclusions & Limitations

The warranty covers manufacturing defects in materials and workmanship only. It does not cover:

  1. User-induced & accidental damage: Physical drops, cracks, dents, scratches, liquid ingress/water damage, exposure to extreme temperatures, fire, or power surge/voltage fluctuation damage.
  2. Improper charging & usage: Damage caused by unapproved chargers, fast-charging blocks exceeding recommended power limits, or unauthorized disassembly.
  3. Water damage disclaimer: Water damage is not covered under any circumstances, even for devices advertised by manufacturers as water-resistant or waterproof.
  4. Natural wear & tear: Cosmetic deterioration, fraying of cables, or degradation of accessories (ear tips, straps, cases, covers).
  5. Battery performance over time: Gradual decline in battery health/standby time in rechargeable devices (e.g., power banks, smartwatches, earbuds) due to repeated charge cycles. (Note: battery performance is covered only if a smartwatch lasts under 24 hours out-of-the-box [excluding Apple & Samsung] or earbuds last under 1 hour.)
  6. Smartwatch metrics: Inaccuracies in health tracking metrics (heart rate, step count, SpO2). Smartwatches are consumer gadgets and not certified medical devices.
  7. Compatibility & software: Device incompatibility with personal hardware (phones, laptops, TVs, cars), software bugs/glitches, connection latency, or Bluetooth range issues. Customers are responsible for verifying compatibility prior to purchase.
  8. Brand packaging claims vs. local policy: Extended warranty periods printed on international product packaging or user manuals do not apply in Pakistan unless explicitly stated in this Xiaomi Pakistan warranty policy.

How to Claim Warranty Service

  1. Submit a request: Contact our service team at support@xiaomipakistan.com within your eligible warranty period to obtain a Warranty Order Request.
  2. Pre-return troubleshooting: Before shipping, test the item with multiple devices and power outlets. Our technical support team can assist with device resets where applicable.
  3. Ship the item: Package the product securely with the original product box and all included accessories, the original purchase invoice, and a sheet of paper stating your Order ID, Full Name, Contact Number, and Return Reason.
  4. Shipping costs: Return shipping charges to our service facility must be paid by the customer. If the item is returned within 7 days of delivery and verified as defective by our QC team, Xiaomi Pakistan will ship the replacement back to you free of charge.

Non-Defective Return Policy

If an item sent for warranty service is tested by our Quality Control team and determined to be fully functional/non-defective, the customer will be responsible for paying the courier charges required to ship the item back to them.

Need Assistance?

For warranty inquiries, troubleshooting support, or claim requests: